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We recognize the importance of prompt and secure delivery for your supplement orders. Our commitment is to ensure your products reach you efficiently and in optimal condition. We have structured our shipping policy to address varying geographical requirements and delivery preferences, ensuring a seamless experience for all our valued customers. Please review the details below to understand the shipping options available for your region.
Shipping Zone 1: UK Mainland Deliveries
This zone includes England, Wales, and most of Scotland (excluding the Highlands and Islands listed in Zone 2).
- Standard Delivery:
- For orders up to £99: £6.50
- Enjoy FREE Standard Delivery on all orders over £99!
- Need it Sooner? Next Day Delivery Service:
- Available for orders placed before 3:00 PM (GMT/BST) Monday to Friday.
- This service is FREE for all orders over £99!
- Please note: Our Next Day Delivery aims to deliver on the next working day. Orders placed after 3:00 PM Friday, or on weekends/public holidays, will be processed on the next working day.
- Delivery Details: All Zone 1 shipments are dispatched from our UK warehouse. You won’t typically encounter any extra duties or taxes.
Shipping Zone 2: Northern Ireland, Scottish Highlands & Islands, and Other UK Islands
This zone covers Northern Ireland, the Scottish Highlands & Islands, Isle of Scilly, Isle of Man, Guernsey (GY postcodes), and Jersey (JE postcodes).
Specific Postcodes Included: AB, BT, GY, HS, IM, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE.
- Delivery Pricing:
- For orders up to £300: £7.99
- Estimated Delivery Time: For Zone 2, your order should arrive within 2-3 working days from the time it leaves our warehouse.
Important Things to Know About Your Delivery
- Processing Your Order: We work hard to get your supplements out the door quickly! Most orders are processed and dispatched within 1-2 working days, unless you’ve opted for Next Day Delivery with its specific cut-off time.
- Working Days: Our team operates Monday to Friday, excluding UK public holidays.
- Tracking Your Shipment: Once your order is on its way, you’ll receive a shipping confirmation email that includes a tracking number. This lets you keep an eye on your package’s journey right to your door!
- Delivery Attempts: Our trusted delivery partners will usually make a couple of attempts to deliver your package. If they’re unsuccessful, they might leave a card with instructions for collection from a local depot or arrange a re-delivery. Please be aware that if a package is returned to us due to multiple failed delivery attempts or an incorrect address provided by the customer, additional charges might apply for re-delivery.
- Questions? We’re Here to Help! If you have any questions at all about your order’s shipping, delivery, or anything else, please don’t hesitate to contact our friendly customer service team at hello@vitalnutrients.co.uk