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Frequently Asked Questions
Shipping
1. What are the shipping fees within England, Wales, and most of Scotland (excluding Highlands and Islands)?
Orders up to £99: £6.50
Orders over £99: Free Standard Delivery.
2. How much is delivery to Northern Ireland, Scottish Highlands & Islands, Isle of Scilly, Isle of Man, Guernsey, and Jersey?
For these locations (including postcodes AB, BT, GY, HS, IM, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE):
Orders up to £300: £7.99.
3. How do I know if my area is considered a special shipping zone?
If your postcode matches any of those listed above (AB, BT, GY, etc.), your shipment is considered Zone 2, with different rates as listed
4. How long will my order take to arrive?
Most standard orders are processed promptly and typically arrive within 2–5 business days after dispatch, depending on your location and courier services.
5. When will I receive my shipping confirmation and tracking details?
Most standard orders are processed promptly and typically arrive within 2–5 business days after dispatch, depending on your location and courier services.
6. What happens if delivery cannot be completed on the first attempt?
Delivery partners will attempt delivery at least twice. If unsuccessful, they’ll provide instructions for collection or to arrange re-delivery. If a package is returned to us due to failed delivery attempts or an incorrect address, additional re-delivery charges may apply.
Returns & Refunds
Yes! Non-defective products can be returned within 14 days of your invoice date, as long as they are unused, in new condition, and include all original packaging and accessories.
Due to health and safety regulations, opened or used consumable supplements cannot be returned unless they are faulty or incorrectly supplied.
Please return the item (unused, in its original packaging) along with the original invoice or receipt.
Refunds are issued to your original payment method after we inspect your return. However, the initial shipping cost will be deducted from your refund.
Refunds are processed after the returned item is received and inspected. Processing times depend on your payment provider, but you can typically expect your refund within 5–10 business days after approval.
For assistance with shipping or returns, please contact our Customer Services Team at hello@vitalnutrients.co.uk, or visit our website’s contact page.